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Shipping & Returns


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30-Day Hassle Free Return Policy

Our primary goal at Great Scooter Deals is to always provide industry leading support and customer satisfaction. We understand that the product (s) that you ordered may not fit your mobility requirements or meet your overall needs. Therefore you can return most products for a full refund. Please note that you will have to pay a 15% restocking fee, and you will be responsible for paying the shipping to get the product back to us.  

The first step in returning a product is to call or email our Customer Care team to request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

  • All items that are returned must be new and free or any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc.
  • The item (s) must be returned in the original packaging with all of the contents that were shipped intact.
  • The return item must have the RA number visible on the box.

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection. 

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